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Connections Count, Master the Human Side of Business By . Barb Lundy . Pick up Forbes , Bloomberg or Entrepreneur magazine, and you ll find an article about the need for more employees with soft skills. The word soft sounds easy and inconsequential and nothing like work. Human Resources coined the term decades ago. Every company needs people who can communicate, solve problems, and think critically. Soft skills build the successful relationships that foster trust and loyalty. This book works like a manual. it featured the top sixteen skills businesses look for when hiring. You direct your learning and build on what you already know. You can create personal benchmarks or link your progress to professional development goals. Use your active projects to test out strategies and enhanced perspectives. You can improve your writing, bring new insights to meetings and ide