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Serving diverse clients effectively requires more than compassion. it also requires skill. Having a good heart encourages you to serve. Having strong cross-cultural skills will make you effective in service. Effective cross-cultural service requires something other than knowledge of other cultures. Cultures are too numerous and vary too widely for lawyers to learn enough about each of them to be consistently effective in cross-cultural service. Even if you know a lot about the character of a certain culture, you may nonetheless mis-attribute those cultural characteristics to a client who does not have them. The key to effective cross-cultural service is to have a framework within which to recognize distinct characteristics of each individual client. individual clients display attributes and hold preferences that, while influenced by culture, are unique to the client s own experience and commitments. A cross-cultural framework helps a professional quickly identify client attributes and preferences to