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CUSTOMER SERVICE IS JUST FOREPLAY. THE MODERN CUSTOMER EXPERIENCE WILL SEPARATE YOU FROM THE COMPETITION
APPLETON BRIAN
- Editorial
- INGRAM
- Año edición
- 2015
- ISBN
- 978-0-9962227-5-4
- Encuadernación
- Rústica
- Páginas
- 148
- Idioma
- Castellano
Business as usual gets a new life in Customer Service is Just Foreplay. This information-packed guide is filled with relevant modern practices and principles that can be applied to any agent or agency in the insurance industry. Client interactions have made a major shift over the past decade. Merely providing good customer service has been surpassed by digital tools and strategies that make up a great customer experience. Mobile apps, online chat and payment systems as well as 24/7 accessibility aren t just extras anymore. Agents are charged with evaluating and changing out-of-date business models to keep pace with online competitors. Jason Cass, owner of JDC insurance Group, is a thought leader, speaker, agency owner and champion for the independent insurance industry. As an entrepreneur, Jason has first-hand experience building a profitable agency that can be run both virtually and digitally. in Customer Service is Just Foreplay Jason will show you how to do the same.