MAKING A DIFFERENCE - Tecno-Libro

Following the success of her first book Clear Direction, the author now takes you into the dynamic world of healthcare. Reflecting on lessons learned from South African state hospitals, she illustrates tried-and-tested Lean concepts, tools and techniques to assist in streamlining in this guide you will discover theory, advice, .examples and templates to help you answer these questions: What problem are we trying to solve? How will we engage staff in solving the key issues? How do we get it done? Which Lean tools will we use? Clear direction coupled with relentless leadership, structured methods and a desire to improve patient care are a recipe for success in any service delivery initiative. Rose encourages everyone in public healthcare to get behind the wheel and drive real change. Let this book inspire and motivate you to start your improvement journey towards excellence. Ms. Qedani Mahlangu, MEC: Gauteng