Detalle del libro
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INDEX
1. Time management
1.1. Introduction
1.2. Time as a resource
1.3. Analysis and diagnosis of the use of time
1.4. Time management tools
1.5. Problems with time and their causes
EXERCISE 1
ANSWER KEY
1.6. Summary of contents
SELF-ASSESSMENT 1
ANSWER KEY
2. Change management
2.1. Introduction
2.2. Change: adapting the organisation to the environment
2.3. Change and personnel: resistance to change
2.4. The need to anticipate change
2.5. Managing change
EXERCISE 2
ANSWER KEY
2.6. Summary of contents
SELF-ASSESSMENT 2
ANSWER KEY
3. Decision making and problem solving
3.1. Introduction
3.2. The problem-analysis process
3.3. The decision: primary variables
3.4. The decision-making process
EXERCISE 3
ANSWER KEY
3.5. Summary of contents
SELF-ASSESSMENT 3
ANSWER KEY
4. Conflict
4.1. Introduction
4.2. Conflict: types and causes
4.3. Conflict resolution
4.4. Handling conflict assertively
EXERCISE 4
ANSWER KEY
4.5. Summary of contents
SELF-ASSESSMENT 4
ANSWER KEY
5. Negotiation
5.1. Introduction
5.2. What is negotiation? From conflict to negotiation
5.3. The negotiating parties
5.4. Variables that influence negotiation
5.5. Tools for setting up a good negotiation
EXERCISE 5
ANSWER KEY
5.6. Summary of contents
SELF-ASSESSMENT 5
ANSWER KEY
6. Communication
6.1. Introduction
6.2. Communication styles
6.3. Elements of the communication process
6.4. Communication within the organisation
6.5. Competencies required of a good communicator
EXERCISE 6
ANSWER KEY
6.6. Summary of contents
SELF-ASSESSMENT 6
ANSWER KEY
7. Effective presentations
7.1. Introduction
7.2. Presentation concept and objectives
7.3. Key factors of a presentation
7.4. Preparing a presentation
7.5. Support media
7.6. How to win over the audience during the presentation
EXERCISE 7
ANSWER KEY
7.7. Summary of contents
SELF-ASSESSMENT 7
ANSWER KEY
8. Managing meetings
8.1. Introduction
8.2. Reasons for a meeting
8.3. The manager and the participants
8.4. The meeting development process
EXERCISE 8
ANSWER KEY
8.5. Summary of contents
SELF-ASSESSMENT 8
ANSWER KEY
9. Teamworking
9.1. Introduction
9.2. Benefits and drawbacks of teamwork
9.3. Work team development phases
9.4. Teamwork development tools
EXERCISE 9
ANSWER KEY
9.5. Summary of contents
SELF-ASSESSMENT 9
ANSWER KEY
10. Leadership
10.1. Introduction
10.2. Leadership approaches
10.2.1. Substantive approaches
10.2.2. Behavioural approaches
10.2.3. Situational approaches
10.2.4. Personalistic approaches
10.2.5. Prospective approaches
10.3. Leadership and management: two complementary actions
10.4. Profile of a good leader
10.5. Leadership styles
10.6. Motivation: a leader’s basic tool
10.7. Tips on how to be a good leader
EXERCISE 10
ANSWER KEY
10.8. Summary of contents
SELF-ASSESSMENT 10
ANSWER KEY
11. Creativity
11.1. Introduction
11.2. What is creativity?
11.3. Techniques for boosting creativity
EXERCISE 11
ANSWER KEY
11.4. Summary of contents
SELF-ASSESSMENT 11
ANSWER KEY
12. Motivation
12.1. Introduction
12.2. Concept and cycle of motivation
12.3. Motivation and behaviour
12.4. Theories about motivation
12.4.1. Content motivation theories
12.4.2. Process motivation theories
EXERCISE 12
ANSWER KEY
12.5. Summary of contents
SELF-ASSESSMENT 12
ANSWER KEY
SUMMARY
EXAM
BIBLIOGRAPHY
This book brings together and expands upon the main activities that one needs to dominate if carrying out management functions. It includes an introduction to a set of skills that are common in management positions.
Most of the skills in question are related to leadership. Leadership has been shown to be important in those cases where the organisation has to constantly adapt to the environment and is essential for making decisions and resolving conflicts within a group or for conducting a meeting. Leadership is, at present, one of the key requirements of a management role.
This didactic material combines both theory and practice and helps the reader obtain a realistic view of the competencies required for a management position in any business organisation.
With the help of this manual, published by Ideaspropias Editorial, you will acquire the necessary knowledge to become a senior manager in your company.
