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New European Industrial Relations (NEIRE): How Should Employee Representatives beEmpowered to Negotiate Flexible, Fair, and Innovative Labour Relations?Chapter 1. Systems of Representation in Europe: Variety around a Social ModelChapter 2. Step 1. Flexibility: a Dragon with Multiple HeadsChapter 3. Step 2. Employability: the Art of Being CapableChapter 4. Step 3. Corporate Social Responsibility: Not Only a Fashion TrendChapter 5. Step 4. Participation and Dialogue: Engagement in a Context of ChangeChapter 6. Step 5. Trust: As Essential as BreathingChapter 7. Step 6. Managing Conflicts: Blending Competition and CooperationChapter 8. Step 7. Critical Competencies for an Innovative UnionChapter 9. Step 8. Attraction and Commitment: Understanding ERs' Individual Perceptionsand DifferencesChapter 10. Step 9. Role Conflict and Stress: Juggling Hats Chapter 11. Step 10. Empowering Employee Representatives: “We can make the Differencehere!”The Future of Employee Representatives in a Changing EuropeAbbreviation listReferences