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Have your travel arrangements turned out to be different .from what your .travel agent or tour operator told you? .Did .your luggage get lost or damaged or have you been injured or inconvenienced by something that s happened when travelling by air or at .an airport, even during check-in, immigration .or security controls? .Have .you suffered loss from what airlines do. .from selling you air travel .to looking after you during your flight? .Or maybe you've been injured or .your property has been damaged .by .aircraft .operating near or flying over your home? Then this book can help you. .it talks about the law, which .is sometimes complicated. but this book .is designed to be read by ordinary people, especially consumers of air travel services, although .professionals and students .in the aviation, tourism and travel industries .may benefit from it as well. Everyone needs a better idea of their rights and